Compliance Training

Training, Tracking and Reporting for Creditors’ Rights Law Firms

Servicers require that law firms provide a certain level of compliance training for staff, and track and report that training according to specific parameters. This can be a cumbersome and time-consuming process for law firms.

Our experts create web-based, servicer-approved compliance training courses based on your needs. This can include covering internal guidelines, as well as CFPB and FHLMC/FNMA requirements. We also continually develop and update training content to keep up with new directives, ensuring the most up-to-date content. Most importantly, we track your staff’s training activity and generate reports that meet your servicers’ exact formatting requirements for compliance training.

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Compliance Training Courses

Courses can be taken as many times as necessary to achieve a score of 100%.
Course activity is tracked and available through managerial reporting.
PRICING: $25/Employee per course or ANNUAL Subscription of $100/Employee

Security Training

When Pirates Attack – Security Training

Category: Compliance

Mode of Training: Web-based

Description: Current requirements in the mortgage default industry dictate document training of security policies. This includes data security, physical security and information technology security.  This course is customized to include your specific policies and procedures and is a web-based course.

Length of Training: 30 minutes

BOA Privacy and Cross Border Movement and Information Security Training

Category: Compliance

Mode of Training: Web-based

Description: This course reviews Bank of America’s current requirements as to privacy and information protection.  Key learning points are safeguarding confidentiality and the integrity of Bank of America systems as well as information pertaining to customers, employees, clients, and service providers.  The course also addresses Privacy Laws and the law firms obligations to Bank of America.

Length of Training: 15 – 30 minutes

BOA Financial Crimes Training

Category: Compliance

Mode of Training: Web-based

Description: This course addresses the most common fraud issues and provides additional background to assist in identifying unusual or potentially suspicious activity.  As a compliance requirement, the course can be completed annually and is updated as required.

Length of Training: 15 – 30 minutes

Gramm-Leach-Bliley Act

Category: Compliance

Mode of Training: Web-based

Description: Reviews the Gramm-Leach-Bliley Act requirements and safeguards. The course includes a knowledge test at the end and can be tracked for annual re-certification purposes.

Length of Training: 15 minutes

Servicemembers Civil Relief Act (SCRA)

Servicemembers Civil Relief Act Course

Category: Compliance

Mode of Training: Web-based

Description: Explains the Servicemembers Civil Relief Act and the actions needed to comply with the act. This course has been used for all clients requiring training, and also includes additional links to BOA and Wells Fargo specific instructions. The course is updated as compliance need require.

Length of Training: 15 – 30 minutes

Wells Fargo Servicemembers Civil Relief Act

Category: Compliance

Mode of Training: Web-based

Description: Meets the latest Wells Fargo requirements. Explains the Servicemembers Civil Relief Act and the actions needed to comply with the act as required by Wells Fargo.

Length of Training: 15 – 30 minutes

BOA Servicemembers Civil Relief Act

Category: Compliance

Mode of Training: Web-based

Description: Meets the latest Bank of America requirements. Explains the Servicemembers Civil Relief Act and the actions needed to comply with the act as required by Bank of America.

Length of Training: 15 – 30 minutes

Complaint Escalation

Customer Complaint Escalation Process

Category: Compliance

Mode of Training: Web-based

Description: Key learning points in this course are how to recognize critical trigger points when dealing with an angry borrower, ensuring the communication with borrower is appropriate and within legal guidelines, and understanding when to escalate and how to escalate a call. The course includes a knowledge test at the end and can be tracked for annual re-certification purposes.

Length of Training: 15 – 30 minutes

BOA Complaints Overview

Category: Compliance

Mode of Training: Web-based

Description: Key learning points in this course are how to recognize critical trigger points when dealing with a borrower, ensuring the communication with a borrower is appropriate and within legal guidelines, and understanding when and how to escalate a call. The course includes a knowledge test at the end and can be tracked for annual re-certification purposes. This course includes the specific requirements for Bank of America and SLS, as well as the basic information and process. Updated as needed.

Length of Training: 20 minutes

Ethics

Code and Commitment to Ethical Conduct

Category: Compliance

Mode of Training: Web-based

Description: This course includes real-life “scenarios” to ensure your staff is adhering to key compliance policies such as notarization, affidavit execution, and avoidance of violating the attorney-client privilege with regard to communication.

Length of Training: 15 – 30 minutes

Carrington – Government Contracts Ethics and Compliance Training

Category: Compliance

Mode of Training: Web-based

Description: Carrington Mortgage Services, LLC requires Government Contracts Ethics and Compliance Trainings as part of their annual compliance requirements. Course objectives include the company’s legal and ethical obligations as a government contractor and the contractual obligations that apply under government contracts. The course can be tracked for annual re-certification purposes.

Length of Training: 15 – 30 minutes

Fair Debt Collection Practice Act (FDCPA)

Fair Debt Collections Practices Act

Category: Compliance

Mode of Training: Web-based

Description: Explains the Fair Debt Collections Practices Act and how the Act affects the foreclosure process and the firm. Updated as needed.

Length of Training: 20 minutes

Notarization Policy and Practice

Notarizing Legal Documents

Category: Compliance

Mode of Training: Web-based

Description: Reviews the notary’s role, state guidelines, and firm procedures for notarizing legal documents.

Length of Training: 30 minutes

Human Resources

Email Etiquette

Category: Compliance

Mode of Training: Web-based

Description: This course provides tips and guidelines for handling efficient and effective e-mail communications with customers.

Length of Training: 30 minutes

Workplace Harassment Training

Category: Compliance

Mode of Training: Web-based

Description: Workplace harassment training is a fundamental part of employee training. This training course covers the various facets of discrimination and harassment, giving your employees and supervisors the information they need to recognize and prevent discrimination and harassment in the workplace.

Length of Training: 30 minutes

Recently Added

CFPB – Consumer Financial Protection Bureau

Coming Soon

RESPA – Real Estate Settlement Procedures Act

Contact us to register for training

Our firm was faced with an upcoming servicer audit. Firm Solutions provided on-site and off- site consulting services, policy implementation, training and operational recommendations. Due to their efforts, our auditors were impressed with our preparedness. Their expertise led me to seek their HR services, as well!”

Law Offices of Herschel C. Adcock, Jr.